.crm-unified-page {
  --crm-page-bg: #f4f7fb;
  --crm-page-surface: #fff;
  --crm-page-soft: #f8fafc;
  --crm-page-border: #dce4ee;
  --crm-page-heading: #0f172a;
  --crm-page-text: #172033;
  --crm-page-muted: #617086;
  --crm-page-primary: #335eea;
  --crm-page-primary-soft: #eef2ff;
  --crm-page-cyan: #087f8c;
  --crm-page-cyan-soft: #e8f7f8;
  --crm-page-violet: #6d44c5;
  --crm-page-violet-soft: #f3efff;
  --crm-page-success: #087f5b;
  --crm-page-success-soft: #e8f7f1;
  --crm-page-warning: #a55b04;
  --crm-page-warning-soft: #fff5df;
  --crm-page-danger: #b4232d;
  --crm-page-danger-soft: #fff0f1;
  --crm-page-shadow: 0 1px 2px rgba(15, 23, 42, .04), 0 8px 24px rgba(15, 23, 42, .045);
  color: var(--crm-page-text);
  direction: rtl;
  text-align: right;
}

.crm-unified-page input[type="tel"],
.crm-unified-page input[inputmode="tel"],
.crm-unified-page [dir="ltr"],
.crm-unified-page .phone-input,
.crm-unified-page .token-value,
.crm-unified-page .code-block {
  direction: ltr !important;
  text-align: left !important;
}

.crm-unified-page .crm-content {
  min-width: 0;
  background:
    radial-gradient(circle at 92% 0, rgba(51, 94, 234, .065), transparent 28rem),
    var(--crm-page-bg) !important;
}

.crm-unified-page .crm-page-shell {
  width: min(100%, 1560px) !important;
  max-width: 1560px !important;
  margin: 0 auto !important;
  padding: 24px clamp(14px, 2.2vw, 30px) 88px !important;
  background: transparent !important;
}
.crm-unified-page .crm-page-shell.crm-page-shell-wide {
  width: 100% !important;
  max-width: 1780px !important;
}

.crm-unified-page .crm-page-header {
  position: relative;
  display: flex !important;
  align-items: flex-start !important;
  justify-content: space-between !important;
  flex-wrap: wrap;
  gap: 1rem;
  margin: 0 0 1.25rem !important;
  padding: 0 0 1.1rem !important;
  border: 0 !important;
  border-bottom: 1px solid var(--crm-page-border) !important;
  border-radius: 0 !important;
  background: transparent !important;
  box-shadow: none !important;
  color: var(--crm-page-text) !important;
}
.crm-unified-page .crm-page-header::before {
  content: "";
  position: absolute;
  right: 0;
  bottom: -1px;
  width: 76px;
  height: 3px;
  border-radius: 3px 3px 0 0;
  background: linear-gradient(90deg, var(--crm-page-primary), var(--crm-page-cyan));
}
.crm-unified-page .crm-page-header h1,
.crm-unified-page .crm-page-header h2,
.crm-unified-page .crm-page-header h4,
.crm-unified-page .crm-page-header .page-title,
.crm-unified-page .crm-page-header .contacts-title {
  margin: 0 !important;
  color: var(--crm-page-heading) !important;
  font-size: clamp(1.5rem, 2.5vw, 2rem) !important;
  font-weight: 800 !important;
  letter-spacing: -.02em;
}
.crm-unified-page .crm-page-header p,
.crm-unified-page .crm-page-header .text-muted,
.crm-unified-page .crm-page-header .contacts-subtitle {
  max-width: 760px;
  margin: .38rem 0 0 !important;
  color: var(--crm-page-muted) !important;
  font-size: .88rem !important;
  line-height: 1.7;
}
.crm-unified-page .crm-page-header > i,
.crm-unified-page .crm-page-header h1 > i,
.crm-unified-page .crm-page-header h2 > i,
.crm-unified-page .crm-page-header h4 > i,
.crm-unified-page .crm-page-header .page-title > i {
  color: var(--crm-page-primary) !important;
}
.crm-unified-page .crm-page-header .header-icon-wrapper,
.crm-unified-page .crm-page-header .header-icon-wrapper-wa,
.crm-unified-page .crm-page-header .header-title-icon {
  color: var(--crm-page-primary) !important;
  background: var(--crm-page-primary-soft) !important;
  box-shadow: none !important;
}
.crm-unified-page .crm-page-header .btn,
.crm-unified-page .crm-page-header button,
.crm-unified-page .crm-page-header a[class*="btn"] {
  min-height: 40px;
  border-radius: 10px !important;
}

.crm-unified-page .crm-page-stats {
  display: grid !important;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)) !important;
  gap: .75rem !important;
  margin-bottom: 1rem !important;
}
.crm-unified-page .crm-page-stats > *,
.crm-unified-page .crm-page-stats .stat-card,
.crm-unified-page .crm-page-stats .stats-card,
.crm-unified-page .crm-page-stats .call-stat-card,
.crm-unified-page .crm-page-stats .fc-stat-card {
  min-width: 0;
  min-height: 80px;
  margin: 0 !important;
  padding: .85rem 1rem !important;
  border: 1px solid var(--crm-page-border) !important;
  border-radius: 13px !important;
  background: var(--crm-page-surface) !important;
  box-shadow: var(--crm-page-shadow) !important;
  transform: none;
}
.crm-unified-page .crm-page-stats > *:hover,
.crm-unified-page .crm-page-stats .stat-card:hover,
.crm-unified-page .crm-page-stats .stats-card:hover,
.crm-unified-page .crm-page-stats .call-stat-card:hover {
  transform: translateY(-2px);
  border-color: #b9c9f8 !important;
  box-shadow: 0 10px 24px rgba(15, 23, 42, .08) !important;
}
.crm-unified-page .crm-page-stats .stat-icon,
.crm-unified-page .crm-page-stats .call-stat-icon,
.crm-unified-page .crm-page-stats .fc-stat-icon {
  width: 42px !important;
  height: 42px !important;
  flex: 0 0 42px;
  border-radius: 11px !important;
}
.crm-unified-page .crm-page-stats .stat-value,
.crm-unified-page .crm-page-stats .stat-value-num,
.crm-unified-page .crm-page-stats .stats-value,
.crm-unified-page .crm-page-stats .call-stat-value,
.crm-unified-page .crm-page-stats .num {
  color: var(--crm-page-heading) !important;
  font-size: 1.35rem !important;
  font-weight: 800 !important;
}

.crm-unified-page .crm-page-filters,
.crm-unified-page .crm-page-surface,
.crm-unified-page .crm-page-card {
  border: 1px solid var(--crm-page-border) !important;
  border-radius: 14px !important;
  background: var(--crm-page-surface) !important;
  box-shadow: var(--crm-page-shadow) !important;
}
.crm-unified-page .crm-page-filters {
  margin-bottom: 1rem !important;
  padding: 1rem !important;
}
.crm-unified-page .crm-page-filters label {
  margin-bottom: .32rem;
  color: var(--crm-page-muted) !important;
  font-size: .75rem !important;
  font-weight: 800 !important;
}
.crm-unified-page .crm-page-filters .form-control,
.crm-unified-page .crm-page-filters .form-select,
.crm-unified-page .crm-page-filters input,
.crm-unified-page .crm-page-filters select {
  min-height: 40px;
  border: 1px solid var(--crm-page-border) !important;
  border-radius: 9px !important;
  color: var(--crm-page-text);
  background-color: var(--crm-page-surface);
}
.crm-unified-page .crm-page-filter-advanced {
  border-style: dashed !important;
  background: var(--crm-page-soft) !important;
}

.crm-unified-page .crm-page-surface,
.crm-unified-page .crm-page-card { overflow: hidden; }
.crm-unified-page .crm-page-surface .card-header,
.crm-unified-page .crm-page-card .card-header,
.crm-unified-page .crm-page-card-header {
  padding: .9rem 1rem !important;
  border-bottom: 1px solid var(--crm-page-border) !important;
  color: var(--crm-page-heading) !important;
  background: var(--crm-page-soft) !important;
}
.crm-unified-page .crm-page-card .card-body { padding: 1rem; }

/* Normalize the native card systems used by the different CRM modules. */
.crm-unified-page .content-card,
.crm-unified-page .summary-card,
.crm-unified-page .campaign-card,
.crm-unified-page .rating-distribution,
.crm-unified-page .filter-card,
.crm-unified-page .ratings-table,
.crm-unified-page .employee-rating-card,
.crm-unified-page .settings-card,
.crm-unified-page .tab-content-wrapper,
.crm-unified-page .api-card,
.crm-unified-page .section-card,
.crm-unified-page .billing-card,
.crm-unified-page .template-card > .card,
.crm-unified-page .permissions-card {
  border: 1px solid var(--crm-page-border) !important;
  border-radius: 14px !important;
  background: var(--crm-page-surface) !important;
  box-shadow: var(--crm-page-shadow) !important;
}
.crm-unified-page .content-card-header,
.crm-unified-page .summary-card-header,
.crm-unified-page .api-card-header,
.crm-unified-page .section-header,
.crm-unified-page .settings-card > .card-header,
.crm-unified-page .template-card > .card > .card-header {
  border-bottom: 1px solid var(--crm-page-border) !important;
  color: var(--crm-page-heading) !important;
  background: var(--crm-page-soft) !important;
}
.crm-unified-page .campaign-card,
.crm-unified-page .employee-rating-card,
.crm-unified-page .template-card > .card {
  transition: border-color .2s ease, box-shadow .2s ease, transform .2s ease;
}
.crm-unified-page .campaign-card:hover,
.crm-unified-page .employee-rating-card:hover,
.crm-unified-page .template-card > .card:hover {
  transform: translateY(-2px);
  border-color: #b9c9f8 !important;
  box-shadow: 0 12px 28px rgba(15, 23, 42, .08) !important;
}

.ratings-unified-page .crm-page-stats > [class*="col-"] {
  min-height: 0;
  padding: 0 !important;
  border: 0 !important;
  background: transparent !important;
  box-shadow: none !important;
}
.ratings-unified-page .crm-page-stats > [class*="col-"]:hover {
  transform: none;
  border-color: transparent !important;
  box-shadow: none !important;
}
.facebook-comments-page .crm-page-stats > [class*="col-"] {
  min-height: 0;
  padding: 0 !important;
  border: 0 !important;
  background: transparent !important;
  box-shadow: none !important;
}
.facebook-comments-page .crm-page-stats > [class*="col-"]:hover {
  transform: none;
  border-color: transparent !important;
  box-shadow: none !important;
}
.ratings-unified-page .filter-card { padding: 1rem !important; }
.permissions-unified-page .container-fluid > .card { border: 1px solid var(--crm-page-border) !important; border-radius: 14px; box-shadow: var(--crm-page-shadow); }
.orders-unified-page .content-header > .container-fluid,
.orders-unified-page .content > .container-fluid { padding-right: 0; padding-left: 0; }
.billing-unified-page .billing-grid { gap: 1rem; }
.billing-unified-page .billing-card { margin-bottom: 1rem; }

.crm-unified-page .nav-tabs {
  gap: .35rem;
  padding: .35rem;
  border: 1px solid var(--crm-page-border) !important;
  border-radius: 12px;
  background: var(--crm-page-surface);
}
.crm-unified-page .nav-tabs .nav-link {
  margin: 0 !important;
  border: 0 !important;
  border-radius: 9px !important;
  color: var(--crm-page-muted) !important;
  background: transparent !important;
}
.crm-unified-page .nav-tabs .nav-link.active {
  color: var(--crm-page-primary) !important;
  background: var(--crm-page-primary-soft) !important;
  box-shadow: inset 0 0 0 1px rgba(51, 94, 234, .12);
}

.crm-unified-page table thead th {
  color: #42526a !important;
  background: var(--crm-page-soft) !important;
  border-bottom-color: var(--crm-page-border) !important;
  font-size: .78rem;
  font-weight: 800;
  white-space: nowrap;
}
.crm-unified-page table tbody td { border-bottom-color: #e9eef5 !important; }
.crm-unified-page table tbody tr:hover { background: rgba(51, 94, 234, .035) !important; }

.crm-unified-page .btn-primary,
.crm-unified-page a.btn-primary {
  border-color: var(--crm-page-primary) !important;
  background: var(--crm-page-primary) !important;
}
.crm-unified-page .btn-primary:hover,
.crm-unified-page a.btn-primary:hover { background: #2348c4 !important; }
.crm-unified-page .empty-state,
.crm-unified-page [class*="empty-state"] { color: var(--crm-page-muted); }

html[data-theme="dark"] .crm-unified-page {
  --crm-page-bg: #0b1220;
  --crm-page-surface: #111c2e;
  --crm-page-soft: #172033;
  --crm-page-border: #2b3a50;
  --crm-page-heading: #f8fafc;
  --crm-page-text: #dbe7f5;
  --crm-page-muted: #9aabc0;
  --crm-page-primary-soft: rgba(51, 94, 234, .16);
  --crm-page-cyan-soft: rgba(8, 127, 140, .16);
  --crm-page-violet-soft: rgba(109, 68, 197, .16);
}
html[data-theme="dark"] .crm-unified-page table thead th { color: #b8c7da !important; }
html[data-theme="dark"] .crm-unified-page table tbody td { border-bottom-color: var(--crm-page-border) !important; }

@media (max-width: 767.98px) {
  .crm-unified-page .crm-page-shell {
    padding: 14px 10px 72px !important;
  }
  .crm-unified-page .crm-page-header { flex-direction: column; }
  .crm-unified-page .crm-page-header > :last-child:not(:first-child) { width: 100%; }
  .crm-unified-page .crm-page-header .btn { flex: 1 1 auto; }
  .crm-unified-page .crm-page-stats {
    grid-template-columns: repeat(2, minmax(0, 1fr)) !important;
    gap: .55rem !important;
  }
  .crm-unified-page .crm-page-stats > *,
  .crm-unified-page .crm-page-stats .stat-card,
  .crm-unified-page .crm-page-stats .stats-card,
  .crm-unified-page .crm-page-stats .call-stat-card { min-height: 70px; padding: .7rem !important; }
  .crm-unified-page .crm-page-filters { padding: .8rem !important; }
  .crm-unified-page .crm-page-filters .row > [class*="col-"] { width: 100%; }
  .crm-unified-page .crm-page-surface { overflow-x: auto; }
}

/* ============ مكونات مشتركة للصفحات التشغيلية (جهات الاتصال، المهام، العملاء المحتملون) ============
   لغة صفحة المحادثات نفسها: صفوف من سطرين، صور رمزية بدرجات، شرائح 6px، حالات فارغة وهياكل تحميل،
   وألوان الوضع الداكن من المتغيرات فقط. كل المكونات اختيارية بأسمائها (crm-*). */
.crm-unified-page {
  --crm-chip-bg: #f1f5f9;
  --crm-chip-text: #475569;
  --crm-row-hover: #f4f7fa;
  --crm-row-border: #eef2f6;
  --crm-focus: #335eea;
  --crm-menu-shadow: 0 12px 32px rgba(15, 23, 42, .14);
  /* ألوان نص المكونات فوق خلفياتها الخفيفة (مستقلة عن --crm-page-primary الذي تلوّن به الأزرار) */
  --crm-tone-info: #2f55d4;
  --crm-tone-info-soft: #eef2ff;
  --crm-tone-success: #087f5b;
  --crm-tone-success-soft: #e8f7f1;
  --crm-tone-warning: #9a5204;
  --crm-tone-warning-soft: #fff5df;
  --crm-tone-danger: #b4232d;
  --crm-tone-danger-soft: #fff0f1;
  --crm-tone-violet: #6d44c5;
  --crm-tone-violet-soft: #f3efff;
}
html[data-theme="dark"] .crm-unified-page {
  --crm-chip-bg: rgba(148, 163, 184, .14);
  --crm-chip-text: #cbd5e1;
  --crm-row-hover: rgba(148, 163, 184, .08);
  --crm-row-border: rgba(148, 163, 184, .14);
  --crm-focus: #7c9cff;
  --crm-menu-shadow: 0 12px 32px rgba(0, 0, 0, .45);
  --crm-tone-info: #9db4ff;
  --crm-tone-info-soft: rgba(99, 132, 255, .18);
  --crm-tone-success: #6ee7b7;
  --crm-tone-success-soft: rgba(16, 185, 129, .16);
  --crm-tone-warning: #fcd34d;
  --crm-tone-warning-soft: rgba(245, 158, 11, .18);
  --crm-tone-danger: #fca5a5;
  --crm-tone-danger-soft: rgba(239, 68, 68, .2);
  --crm-tone-violet: #c4b5fd;
  --crm-tone-violet-soft: rgba(139, 92, 246, .2);
}

/* Bootstrap المحمَّل LTR: الهوامش المنطقية لما لا يصححه _head.ejs (me-2/ms-2 هناك) */
.crm-unified-page .me-1 { margin-right: 0 !important; margin-inline-end: .25rem !important; }
.crm-unified-page .ms-1 { margin-left: 0 !important; margin-inline-start: .25rem !important; }
.crm-unified-page .me-3 { margin-right: 0 !important; margin-inline-end: 1rem !important; }
.crm-unified-page .ms-3 { margin-left: 0 !important; margin-inline-start: 1rem !important; }
/* لا قفزات عند المرور: الهدوء نفسه في صفحة المحادثات */
.crm-unified-page .btn:hover { transform: none; }

/* الصورة الرمزية: data-tone من 0 إلى 5 بصيغة conversationAvatarTone */
.crm-avatar { --avatar-bg: #dbeafe; --avatar-fg: #1d4ed8; position: relative; display: grid; place-items: center; flex: 0 0 40px; width: 40px; height: 40px; border-radius: 50%; background: var(--avatar-bg); color: var(--avatar-fg); font-size: 15px; font-weight: 700; line-height: 1; }
.crm-avatar--sm { flex-basis: 32px; width: 32px; height: 32px; font-size: 13px; }
.crm-avatar--lg { flex-basis: 56px; width: 56px; height: 56px; font-size: 21px; }
.crm-avatar[data-tone="1"] { --avatar-bg: #dcfce7; --avatar-fg: #15803d; }
.crm-avatar[data-tone="2"] { --avatar-bg: #fef3c7; --avatar-fg: #b45309; }
.crm-avatar[data-tone="3"] { --avatar-bg: #fce7f3; --avatar-fg: #be185d; }
.crm-avatar[data-tone="4"] { --avatar-bg: #ede9fe; --avatar-fg: #6d28d9; }
.crm-avatar[data-tone="5"] { --avatar-bg: #cffafe; --avatar-fg: #0e7490; }
html[data-theme="dark"] .crm-avatar { --avatar-bg: rgba(59, 130, 246, .22); --avatar-fg: #93c5fd; }
html[data-theme="dark"] .crm-avatar[data-tone="1"] { --avatar-bg: rgba(34, 197, 94, .2); --avatar-fg: #86efac; }
html[data-theme="dark"] .crm-avatar[data-tone="2"] { --avatar-bg: rgba(245, 158, 11, .2); --avatar-fg: #fcd34d; }
html[data-theme="dark"] .crm-avatar[data-tone="3"] { --avatar-bg: rgba(236, 72, 153, .2); --avatar-fg: #f9a8d4; }
html[data-theme="dark"] .crm-avatar[data-tone="4"] { --avatar-bg: rgba(139, 92, 246, .22); --avatar-fg: #c4b5fd; }
html[data-theme="dark"] .crm-avatar[data-tone="5"] { --avatar-bg: rgba(6, 182, 212, .2); --avatar-fg: #67e8f9; }

/* الشرائح: محايدة افتراضياً، وبألوان الحالة عند الحاجة فقط */
.crm-chips { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; min-width: 0; }
.crm-chip { display: inline-flex; align-items: center; gap: 4px; flex: 0 1 auto; min-width: 0; max-width: 100%; height: 22px; padding: 0 8px; border: 0; border-radius: 6px; background: var(--crm-chip-bg); color: var(--crm-chip-text); font-size: 11.5px; font-weight: 600; line-height: 22px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; text-decoration: none; vertical-align: middle; }
.crm-chip > i { flex: 0 0 auto; font-size: 10px; color: var(--chip-accent, currentColor); }
.crm-chip-dot::before { content: ""; flex: 0 0 auto; width: 7px; height: 7px; border-radius: 50%; background: var(--chip-accent, currentColor); }
a.crm-chip:hover, a.crm-chip:focus-visible, button.crm-chip:hover { color: var(--crm-page-heading); text-decoration: underline; }
.crm-chip.is-info { background: var(--crm-tone-info-soft); color: var(--crm-tone-info); }
.crm-chip.is-success { background: var(--crm-tone-success-soft); color: var(--crm-tone-success); }
.crm-chip.is-warning { background: var(--crm-tone-warning-soft); color: var(--crm-tone-warning); }
.crm-chip.is-danger { background: var(--crm-tone-danger-soft); color: var(--crm-tone-danger); }
.crm-chip.is-violet { background: var(--crm-tone-violet-soft); color: var(--crm-tone-violet); }
.crm-chip.is-solid-danger { background: var(--crm-tone-danger); color: #fff; }
html[data-theme="dark"] .crm-chip.is-solid-danger { color: #450a0a; }

/* أزرار أيقونة (إجراءات الصفوف والقوائم) */
.crm-icon-btn { display: inline-grid; place-items: center; flex: 0 0 auto; width: 34px; height: 34px; padding: 0; border: 1px solid transparent; border-radius: 9px; background: transparent; color: var(--crm-page-muted); font-size: 14px; line-height: 1; text-decoration: none; transition: background-color .15s ease, color .15s ease; }
.crm-icon-btn:hover { background: var(--crm-chip-bg); color: var(--crm-page-heading); }
.crm-icon-btn.is-danger:hover { background: var(--crm-tone-danger-soft); color: var(--crm-tone-danger); }
.crm-icon-btn:disabled, .crm-icon-btn[aria-disabled="true"] { opacity: .45; pointer-events: none; }
.crm-unified-page :is(.crm-icon-btn, .crm-chip, .crm-segment, .crm-row-link, .crm-list-row):focus-visible { outline: 2px solid var(--crm-focus); outline-offset: 2px; }

/* شريط الأدوات والبحث */
.crm-toolbar { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; margin-bottom: 1rem; padding: .7rem; border: 1px solid var(--crm-page-border); border-radius: 14px; background: var(--crm-page-surface); box-shadow: var(--crm-page-shadow); }
.crm-toolbar .form-select, .crm-toolbar .form-control { min-height: 40px; border: 1px solid var(--crm-page-border); border-radius: 10px; background-color: var(--crm-page-surface); color: var(--crm-page-text); }
.crm-toolbar-group { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; min-width: 0; }
.crm-search { position: relative; flex: 1 1 260px; min-width: 0; }
.crm-search > .fa-search { position: absolute; inset-inline-start: 12px; top: 50%; transform: translateY(-50%); color: var(--crm-page-muted); font-size: 13px; pointer-events: none; }
.crm-search input { width: 100%; min-height: 40px; padding-block: 0; padding-inline: 36px 38px; border: 1px solid var(--crm-page-border); border-radius: 10px; background: var(--crm-page-surface); color: var(--crm-page-text); font-size: .9rem; }
.crm-search input::placeholder { color: var(--crm-page-muted); opacity: 1; }
.crm-search input:focus { border-color: var(--crm-focus); outline: 0; box-shadow: 0 0 0 3px var(--crm-tone-info-soft); }
.crm-search input::-webkit-search-cancel-button { display: none; }
.crm-search-clear { position: absolute; inset-inline-end: 4px; top: 50%; transform: translateY(-50%); width: 32px; height: 32px; }
.crm-search kbd { position: absolute; inset-inline-end: 9px; top: 50%; transform: translateY(-50%); display: none; min-width: 20px; height: 20px; padding: 0 5px; border: 1px solid var(--crm-page-border); border-radius: 5px; background: transparent; color: var(--crm-page-muted); font-family: inherit; font-size: 11px; font-weight: 600; line-height: 18px; text-align: center; box-shadow: none; pointer-events: none; }
@media (hover: hover) and (pointer: fine) {
  .crm-search:not(:focus-within):has(input:placeholder-shown) kbd { display: block; }
}
.crm-search:has(input:placeholder-shown) .crm-search-clear { display: none; }

/* تبويبات مقسّمة مع أعداد: تمرير أفقي بلا شريط ظاهر بدل الالتفاف على الهاتف */
.crm-segmented { display: flex; gap: 4px; max-width: 100%; padding: 4px; overflow-x: auto; overscroll-behavior-x: contain; border: 1px solid var(--crm-page-border); border-radius: 12px; background: var(--crm-page-surface); scrollbar-width: none; }
.crm-segmented::-webkit-scrollbar { display: none; }
.crm-segment { display: inline-flex; align-items: center; justify-content: center; gap: 6px; flex: 0 0 auto; min-height: 36px; padding: 0 12px; border: 0; border-radius: 9px; background: transparent; color: var(--crm-page-muted); font-size: .84rem; font-weight: 700; white-space: nowrap; text-decoration: none; cursor: pointer; }
.crm-segment:hover { background: var(--crm-row-hover); color: var(--crm-page-heading); }
.crm-segment:is(.active, [aria-current="page"], [aria-pressed="true"], [aria-selected="true"]) { background: var(--crm-tone-info-soft); color: var(--crm-tone-info); }
.crm-segment-count { display: inline-grid; place-items: center; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--crm-chip-bg); color: var(--crm-chip-text); font-size: 11px; font-weight: 700; font-variant-numeric: tabular-nums; }
.crm-segment:is(.active, [aria-current="page"], [aria-pressed="true"], [aria-selected="true"]) .crm-segment-count { background: var(--crm-tone-info); color: #fff; }
.crm-segment-count.is-danger { background: var(--crm-tone-danger-soft); color: var(--crm-tone-danger); }
.crm-segment-count.is-warning { background: var(--crm-tone-warning-soft); color: var(--crm-tone-warning); }
html[data-theme="dark"] .crm-segment:is(.active, [aria-current="page"], [aria-pressed="true"], [aria-selected="true"]) .crm-segment-count { color: #0b1220; }

/* قائمة بصفوف من سطرين (نمط صف المحادثة): الرابط الرئيسي يغطي الصف والإجراءات فوقه */
.crm-list { overflow: hidden; border: 1px solid var(--crm-page-border); border-radius: 14px; background: var(--crm-page-surface); box-shadow: var(--crm-page-shadow); }
.crm-list-row { position: relative; display: flex; align-items: center; gap: 12px; min-height: 64px; padding: 10px 14px; border-bottom: 1px solid var(--crm-row-border); color: var(--crm-page-text); transition: background-color .15s ease; }
.crm-list-row:last-child { border-bottom: 0; }
.crm-list-row:hover, .crm-list-row:focus-within { background: var(--crm-row-hover); }
.crm-row-main { display: flex; flex: 1 1 auto; flex-direction: column; gap: 3px; min-width: 0; }
.crm-row-line { display: flex; align-items: center; gap: 6px; min-width: 0; }
.crm-row-title { min-width: 0; overflow: hidden; color: var(--crm-page-heading); font-size: 14px; font-weight: 700; text-overflow: ellipsis; white-space: nowrap; text-decoration: none; }
a.crm-row-title:hover { color: var(--crm-tone-info); }
.crm-row-link::after { content: ""; position: absolute; inset: 0; z-index: 0; }
.crm-row-meta { min-width: 0; overflow: hidden; color: var(--crm-page-muted); font-size: 12.5px; text-overflow: ellipsis; white-space: nowrap; }
.crm-row-side { position: relative; z-index: 1; display: flex; flex: 0 0 auto; align-items: center; gap: 4px; }
.crm-row-time { flex: 0 0 auto; margin-inline-start: auto; color: var(--crm-page-muted); font-size: 11.5px; font-variant-numeric: tabular-nums; white-space: nowrap; }
.crm-list-row .crm-chips { position: relative; z-index: 1; }
@media (pointer: coarse) {
  .crm-list-row { min-height: 68px; }
  .crm-icon-btn { width: 44px; height: 44px; }
  .crm-segment { min-height: 44px; }
}

/* الحالات الفارغة والخطأ (نمط #noConversationsMessage) */
.crm-empty { display: flex; flex-direction: column; align-items: center; gap: 6px; margin: 1rem; padding: 28px 16px; border: 1px dashed var(--crm-page-border); border-radius: 14px; color: var(--crm-page-muted); font-size: .86rem; text-align: center; }
.crm-empty-icon { display: grid; place-items: center; width: 52px; height: 52px; margin-bottom: 4px; border-radius: 50%; background: var(--crm-tone-info-soft); color: var(--crm-tone-info); font-size: 20px; }
.crm-empty-title { margin: 0; color: var(--crm-page-heading); font-size: 1rem; font-weight: 800; }
.crm-empty p { max-width: 420px; margin: 0; }
.crm-empty-actions { display: flex; flex-wrap: wrap; justify-content: center; gap: .5rem; margin-top: .5rem; }
.crm-empty.is-error .crm-empty-icon { background: var(--crm-tone-danger-soft); color: var(--crm-tone-danger); }

/* هياكل التحميل وخفوت إعادة التحميل */
.crm-skeleton-row { display: flex; align-items: center; gap: 12px; min-height: 64px; padding: 10px 14px; border-bottom: 1px solid var(--crm-row-border); }
.crm-skeleton-lines { display: grid; flex: 1 1 auto; gap: 8px; }
.crm-sk { display: block; height: 10px; border-radius: 6px; background: linear-gradient(90deg, var(--crm-chip-bg) 25%, var(--crm-row-hover) 37%, var(--crm-chip-bg) 63%); background-size: 400% 100%; animation: crm-skeleton 1.4s ease infinite; }
.crm-sk--circle { flex: 0 0 40px; width: 40px; height: 40px; border-radius: 50%; }
.crm-skeleton-lines > .crm-sk:first-child { width: 50%; }
.crm-skeleton-lines > .crm-sk:last-child { width: 80%; }
.crm-skeleton-row:nth-child(even) .crm-skeleton-lines > .crm-sk:first-child { width: 38%; }
@keyframes crm-skeleton { 0% { background-position: 100% 50%; } 100% { background-position: 0 50%; } }
.crm-unified-page .is-refreshing { opacity: .55; cursor: progress; transition: opacity .15s ease; }
/* dialog-kit.js renderSkeleton() خارج صفحة المحادثات */
.crm-unified-page .dialog-skeleton { display: flex; align-items: center; gap: 12px; padding: 12px 0; }
.crm-unified-page .dialog-skeleton__lines { display: grid; flex: 1 1 auto; gap: 8px; }
.crm-unified-page :is(.dialog-skeleton__avatar, .dialog-skeleton__line) { display: block; height: 10px; border-radius: 6px; background: linear-gradient(90deg, var(--crm-chip-bg) 25%, var(--crm-row-hover) 37%, var(--crm-chip-bg) 63%); background-size: 400% 100%; animation: crm-skeleton 1.4s ease infinite; }
.crm-unified-page .dialog-skeleton__avatar { flex: 0 0 40px; width: 40px; height: 40px; border-radius: 50%; }
.crm-unified-page .dialog-skeleton__line:nth-child(odd) { width: 70%; }

/* رأس صفحات التفاصيل، مسار التنقل، قائمة الحقائق، الخط الزمني */
.crm-breadcrumb { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin: 0 0 .75rem; padding: 0; color: var(--crm-page-muted); font-size: .8rem; list-style: none; }
.crm-breadcrumb a { color: inherit; text-decoration: none; }
.crm-breadcrumb a:hover { color: var(--crm-tone-info); text-decoration: underline; }
.crm-breadcrumb li + li::before { content: "‹"; margin-inline-end: 6px; opacity: .6; }
.crm-detail-header { display: flex; flex-wrap: wrap; align-items: flex-start; gap: 1rem; margin-bottom: 1rem; padding: 1.1rem 1.25rem; border: 1px solid var(--crm-page-border); border-radius: 16px; background: var(--crm-page-surface); box-shadow: var(--crm-page-shadow); }
.crm-detail-identity { display: flex; flex: 1 1 320px; align-items: flex-start; gap: .9rem; min-width: 0; }
.crm-detail-title { margin: 0; color: var(--crm-page-heading); font-size: clamp(1.2rem, 2vw, 1.55rem); font-weight: 800; line-height: 1.35; overflow-wrap: anywhere; }
.crm-detail-subtitle { margin: .2rem 0 .45rem; color: var(--crm-page-muted); font-size: .88rem; }
.crm-detail-actions { display: flex; flex-wrap: wrap; align-items: center; gap: .5rem; }
.crm-detail-actions .btn { min-height: 40px; border-radius: 10px; }
.crm-dl { display: grid; grid-template-columns: minmax(110px, max-content) minmax(0, 1fr); gap: .55rem 1rem; margin: 0; font-size: .88rem; }
.crm-dl dt { color: var(--crm-page-muted); font-weight: 600; }
.crm-dl dd { min-width: 0; margin: 0; color: var(--crm-page-text); overflow-wrap: anywhere; }
@media (max-width: 575.98px) {
  .crm-dl { grid-template-columns: minmax(0, 1fr); gap: .15rem; }
  .crm-dl dd { margin-bottom: .5rem; }
}
.crm-timeline { position: relative; margin: 0; padding: 0; list-style: none; }
.crm-timeline-item { position: relative; display: flex; gap: 10px; padding: 8px 0; }
.crm-timeline-item::before { content: ""; position: absolute; inset-inline-start: 14px; top: 0; bottom: 0; width: 2px; background: var(--crm-row-border); }
.crm-timeline-item:first-child::before { top: 18px; }
.crm-timeline-item:last-child::before { bottom: calc(100% - 18px); }
.crm-timeline-item:only-child::before { display: none; }
.crm-timeline-icon { position: relative; z-index: 1; display: grid; place-items: center; flex: 0 0 30px; width: 30px; height: 30px; border-radius: 50%; background: var(--crm-chip-bg); color: var(--crm-page-muted); font-size: 12px; box-shadow: 0 0 0 3px var(--crm-page-surface); }
.crm-timeline-body { flex: 1 1 auto; min-width: 0; padding-top: 4px; }
.crm-timeline-meta { color: var(--crm-page-muted); font-size: .76rem; }
.crm-timeline-day { margin: .75rem 0 .25rem; color: var(--crm-page-muted); font-size: .75rem; font-weight: 800; }

/* القوائم المنسدلة ونوافذ Bootstrap بنفس لغة نوافذ المحادثات (اختيارية: crm-menu / crm-dialog) */
.crm-unified-page .dropdown-menu.crm-menu { min-width: 200px; padding: 6px; border: 1px solid var(--crm-page-border); border-radius: 12px; background: var(--crm-page-surface); box-shadow: var(--crm-menu-shadow); text-align: start; }
.crm-menu .dropdown-item { display: flex; align-items: center; gap: 10px; min-height: 36px; padding: 6px 10px; border-radius: 8px; color: var(--crm-page-text); font-size: .86rem; white-space: nowrap; }
.crm-menu .dropdown-item > i { width: 16px; color: var(--crm-page-muted); text-align: center; }
.crm-menu .dropdown-item:hover, .crm-menu .dropdown-item:focus { background: var(--crm-row-hover); color: var(--crm-page-heading); }
.crm-menu .dropdown-item.is-danger, .crm-menu .dropdown-item.is-danger > i { color: var(--crm-tone-danger); }
.crm-menu .dropdown-item.is-danger:hover { background: var(--crm-tone-danger-soft); }
.crm-menu .dropdown-divider { margin: 4px 0; border-color: var(--crm-row-border); }
.crm-menu .dropdown-header { padding: 4px 10px; color: var(--crm-page-muted); font-size: .72rem; font-weight: 800; }
@media (pointer: coarse) { .crm-menu .dropdown-item { min-height: 44px; } }
.crm-dialog .modal-content { overflow: hidden; border: 1px solid var(--crm-page-border); border-radius: 16px; background: var(--crm-page-surface); color: var(--crm-page-text); box-shadow: 0 24px 60px rgba(15, 23, 42, .22); }
.crm-dialog .modal-header { gap: .75rem; padding: 1rem 1.25rem; border-bottom: 1px solid var(--crm-page-border); background: var(--crm-page-surface); }
.crm-dialog .modal-title { display: flex; align-items: center; gap: .6rem; min-width: 0; color: var(--crm-page-heading); font-size: 1.05rem; font-weight: 800; }
.crm-dialog-icon { display: grid; place-items: center; flex: 0 0 34px; width: 34px; height: 34px; border-radius: 10px; background: var(--crm-tone-info-soft); color: var(--crm-tone-info); font-size: 14px; }
.crm-dialog-icon.is-danger { background: var(--crm-tone-danger-soft); color: var(--crm-tone-danger); }
.crm-dialog-icon.is-success { background: var(--crm-tone-success-soft); color: var(--crm-tone-success); }
/* Bootstrap LTR يضع زر الإغلاق بـ margin-left:auto، فيلتصق بالعنوان في RTL */
.crm-dialog .modal-header .btn-close { margin: 0; margin-inline-start: auto; }
.crm-dialog .modal-body { padding: 1.1rem 1.25rem; }
.crm-dialog .modal-footer { gap: .5rem; padding: .8rem 1.25rem; border-top: 1px solid var(--crm-page-border); background: var(--crm-page-soft); }
.crm-dialog .modal-footer > * { margin: 0; }
.crm-dialog .form-label { color: var(--crm-page-text); font-size: .82rem; font-weight: 700; }
.crm-dialog .form-control, .crm-dialog .form-select { min-height: 40px; border-color: var(--crm-page-border); border-radius: 10px; background-color: var(--crm-page-surface); color: var(--crm-page-text); }
.crm-dialog .form-control:focus, .crm-dialog .form-select:focus { border-color: var(--crm-focus); box-shadow: 0 0 0 3px var(--crm-tone-info-soft); }
html[data-theme="dark"] .crm-dialog .btn-close { filter: invert(1) grayscale(100%) brightness(200%); }
@media (max-width: 575.98px) {
  .crm-dialog .modal-dialog:not(.modal-fullscreen) { display: flex; align-items: flex-end; min-height: 100%; margin: 0; }
  .crm-dialog .modal-dialog:not(.modal-fullscreen) .modal-content { max-height: 92dvh; border-radius: 16px 16px 0 0; }
  .crm-dialog .modal-body { overflow-y: auto; }
  .crm-dialog .modal-footer { padding-bottom: calc(.8rem + env(safe-area-inset-bottom, 0px)); }
}
/* SweetAlert2 على هذه الصفحات: محاذاة عربية وزوايا متسقة */
.crm-unified-page .swal2-popup { border-radius: 16px; font-family: inherit; }
.crm-unified-page .swal2-html-container { text-align: start; }

@media (prefers-reduced-motion: reduce) {
  .crm-unified-page :is(.crm-sk, .dialog-skeleton__avatar, .dialog-skeleton__line) { animation: none; }
  .crm-unified-page :is(.crm-list-row, .crm-icon-btn, .crm-segment) { transition: none; }
}